Happinessmall.com takes pride in our high-quality products and provides detailed return policies for everyone to review before making a purchase. We value the relationship with every customer and hope to create a satisfactory and enjoyable shopping experience for you.
If you are not completely satisfied with your purchase, we accept a return. Happinessmall.com will simplify the return process as much as possible. We are here to assist you in returning!
If you cannot find an answer to our return and cancellation policy questions on this page, please feel free to visit our real-time chat for customer service assistance or send an email contact@happnessmall.com Return address. Don't forget to include your order number when sending emails or text messages.
Order cancellation (before delivery)
We know it is important to order a dress or suit for your special occasion, and our cancellation policy is in line with this. However, it should be noted that our dresses, suits, shirts, and some accessories are all customized and made from scratch (including standard sizes). Once the creation process begins, these materials cannot be reused. The good news is that you still have time to change your mind after placing the order.
All orders cancelled within 12 hours will be eligible for a 70% partial refund.
After 12 hours, all orders cannot be cancelled or changed.
For some products that are ready for shipment or inventory, if the packaging has already been shipped and we are unable to track the order, we are afraid that no matter when you place an order, we can immediately provide you with a return and refund. For these orders, please refer to the return and refund policy.
return policy
Your satisfaction has always been our top priority. When you receive the package, we encourage you to inspect and ensure that the product meets your order specifications. Try on your dress or suit as soon as possible, do not remove the label, and do not replace or clean the dress or suit.
Since all of our products are produced to order and do not have inventory, we usually only accept returns with quality issues. If we produce products according to your specifications and the results are incorrect, we will not accept returns or refunds. I hope you can understand.
If you return the item to us, you should contact our customer support within 2 working days; Our customer representative will clarify for you (you should send us a photo of the product to show the error). You can return the item to us within 14 calendar days (from the date of receipt). Please provide a detailed explanation (including order number, recipient, and reason for return) in the return packaging.
If there is only one issue, we encourage customers to keep these clothes; We will refund 30% of the modification fee to anyone who modifies the product locally.
When you return the product, please indicate that the price is $5-10 because the product is of no value to you.
We can only guarantee a refund when we receive the intact item sent to you. You should be responsible for transportation. If there are indeed quality issues or size errors with our products, you can return them after contacting our sales personnel. When we receive the product, we will conduct another quality inspection. If there are indeed any defects as described by you, we will provide a full refund. If it weren't for the defects you described, we might not have given you any refund.
quality problem
If our staff discover defects in the product, including incorrect style, color, damage, or product error, you will receive a refund of the purchase price.
If we find that the item is free from any defects or misuse, we will not refund it.
We do not accept the product return request you received because you subjectively believe that the product may not be exactly the same as the original style changes you requested, as we will strictly comply with your order.
We do not accept returns that you are not satisfied with, nor do we have our return authorization. We are not responsible for refunds, nor do we accept disputes arising from packages lost during the unauthorized return process.
Wrong size
Please note that due to the nature of manual work required, the finished product may vary by approximately 1 inch in any direction specified for measurement. If the size of the clothes is not delivered according to the order;
We provide modification services for customers, who can send the product back to us within 7 working days and obtain the modified dress or suit. However, in this case, the customer is responsible for the return shipping cost.
Errors caused by customer's own specifications:
If a customer experiences or specifies an inappropriate size/color error when purchasing our product, in this case, the customer will not be eligible for a refund.
Color mismatch
Our entire sample was taken by our company based on the actual fabric. We customize dresses or suits according to the color you specify. However, your computer screen settings may change the color of the image display
Happinessmall.com takes pride in our high-quality products and provides detailed return policies for everyone to review before making a purchase. We value the relationship with every customer and hope to create a satisfactory and enjoyable shopping experience for you.
If you are not completely satisfied with your purchase, we accept a return. Happinessmall.com will simplify the return process as much as possible. We are here to assist you in returning!
If you cannot find an answer to our return and cancellation policy questions on this page, please feel free to visit our real-time chat for customer service assistance or send an email contact@happnessmall.com Return address. Don't forget to include your order number when sending emails or text messages.
Order cancellation (before delivery)
We know it is important to order a dress or suit for your special occasion, and our cancellation policy is in line with this. However, it should be noted that our dresses, suits, shirts, and some accessories are all customized and made from scratch (including standard sizes). Once the creation process begins, these materials cannot be reused. The good news is that you still have time to change your mind after placing the order.
All orders cancelled within 12 hours will be eligible for a 70% partial refund.
After 12 hours, all orders cannot be cancelled or changed.
For some products that are ready for shipment or inventory, if the packaging has already been shipped and we are unable to track the order, we are afraid that no matter when you place an order, we can immediately provide you with a return and refund. For these orders, please refer to the return and refund policy.
return policy
Your satisfaction has always been our top priority. When you receive the package, we encourage you to inspect and ensure that the product meets your order specifications. Try on your dress or suit as soon as possible, do not remove the label, and do not replace or clean the dress or suit.
Since all of our products are produced to order and do not have inventory, we usually only accept returns with quality issues. If we produce products according to your specifications and the results are incorrect, we will not accept returns or refunds. I hope you can understand.
If you return the item to us, you should contact our customer support within 2 working days; Our customer representative will clarify for you (you should send us a photo of the product to show the error). You can return the item to us within 14 calendar days (from the date of receipt). Please provide a detailed explanation (including order number, recipient, and reason for return) in the return packaging.
If there is only one issue, we encourage customers to keep these clothes; We will refund 30% of the modification fee to anyone who modifies the product locally.
When you return the product, please indicate that the price is $5-10 because the product is of no value to you.
We can only guarantee a refund when we receive the intact item sent to you. You should be responsible for transportation. If there are indeed quality issues or size errors with our products, you can return them after contacting our sales personnel. When we receive the product, we will conduct another quality inspection. If there are indeed any defects as described by you, we will provide a full refund. If it weren't for the defects you described, we might not have given you any refund.
quality problem
If our staff discover defects in the product, including incorrect style, color, damage, or product error, you will receive a refund of the purchase price.
If we find that the item is free from any defects or misuse, we will not refund it.
We do not accept the product return request you received because you subjectively believe that the product may not be exactly the same as the original style changes you requested, as we will strictly comply with your order.
We do not accept returns that you are not satisfied with, nor do we have our return authorization. We are not responsible for refunds, nor do we accept disputes arising from packages lost during the unauthorized return process.
Wrong size
Please note that due to the nature of manual work required, the finished product may vary by approximately 1 inch in any direction specified for measurement. If the size of the clothes is not delivered according to the order;
We provide modification services for customers, who can send the product back to us within 7 working days and obtain the modified dress or suit. However, in this case, the customer is responsible for the return shipping cost.
Errors caused by customer's own specifications:
If a customer experiences or specifies an inappropriate size/color error when purchasing our product, in this case, the customer will not be eligible for a refund.
Color mismatch
Our entire sample was taken by our company based on the actual fabric. We customize dresses or suits according to the color you specify. However, your computer screen settings may change the color of the image display